Please read these Terms and Conditions of Use and Terms and Conditions at Petrusse.com carefully.
- SELLER IDENTIFICATION
These general conditions of sale are those of the company Petrusse SAS, a simplified share capital of € 80,800, whose head office is located 3 Chemin de Cantau - 33210 Langon - France, registered in the Register of Commerce and Societies From Bordeaux under number 419 747 290. Its SIRET number is 419 747 290 00031 and its intra-community VAT number is FR 07 419 747 290. Its telephone coordinates are as follows: +33 (0) 5 56 31 74 74.
- Scope and acceptance of the general conditions of sale
The purchase of products offered on the website www.petrusse.com (hereinafter the "Site") is subject to these Terms and Conditions of Sale ("General Conditions of Sale").
The site allows you to order SAS Petrusse a selection of products from the Petrusse brand (hereinafter (s) "product (s)") online via the Internet.
Petrusse products are exclusively intended to be sold to end-consumers natural or legal persons, excluding any reseller or intermediary acting on behalf of a reseller. Therefore, the customer claims that he acts as a final consumer and that he does not intend to resell petrusse products for commercial purposes.
It certifies the legal capacity to contract the commitments provided for herein.
SAS Petrusse may at any time update these general conditions of sale. You can read at any time in the version of the general conditions of sale in force by visiting the "General Conditions of Sale" section of the site. The general conditions of sale in force at the time of the conclusion of the sales contract are those which are opposable to you.
- Order modalities
The site allows to order SAS Petrusse a selection of products, immediately online via the Internet for a withdrawal in our shops or delivery.
These general conditions of sale do not apply to special orders. For any special order, we thank you for contacting our workshop by clicking on the link "Contact us" or sending us an email to email@example.com, Monday to Friday (excluding holidays), from 09h to 18h.
- Availability of products
Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks. Errors or modifications may exceptionally exist, particularly in the case of simultaneous commands of the same product by several clients. In the event of a unavailability of product after passing your order, we will inform you by e-mail as soon as possible, by proposing either to order another product presented on our site replacing, or to cancel your ordered.
SAS Petrusse does not incur any liability in case of breach of stock or unavailability of products for orders not yet accepted by SAS Petrusse.
SAS Petrusse reserves the right to change at any time and without notice the products offered on the site. In order to ensure a better quality of service and availability of our products from all the customers of the site, SAS Petrusse reserves the right to limit the amount of products that can be purchased by a customer, in accordance with the provisions applicable in the field and in particular those of Article L121-11 of the Consumer Code.
- Ordering procedure
5.1. Selection of products
At any time you can add products to your selection by clicking on "Add to Cart", and choose to finish your purchases or continue your navigation.
You can consult your selection by flying over or by clicking on "Cart" in the menu at the top right where will appear: the (s) (s) of (s), its colors and reference (s), the (The) quantity (s) chosen, sound (their) unit price (s) and subtotal selection. You will also be able to choose the delivery country and the delivery method you prefer, which will calculate the amount of the delivery costs and therefore the total amount you will pay. The area and delivery charges may, however, be changed if you wish, the total amount will be updated as a result depending on your choice.
After selecting the product (s), click "Finalize the command" to start the order process.
The creation of a customer account is not required to place an order on the site.
Your identifiers and passwords are strictly personal, as a result you are committed to maintaining them safely and never communicate them to third parties. In case of loss, theft or fraudulent use of your customer account, you agree to inform SAS Petrusse as soon as possible.
The Creating an account allows you to :
- Adhere to our loyalty program and its benefits (discount, gifts, preview, private visit ...);
- To modify your personal data already communicated (name, first name, birthday ...);
- Follow your deliveries and consult the history of your orders;
- Add or change your delivery and billing addresses for your next orders;
- Manage your subscription to the Petrusse newsletter.
You can at any time disable your account and delete your data by sending an e-mail to our database manager at the following email address: firstname.lastname@example.org.
After deactivating your account, you are free to create a new account at any time.
5.3. Confirmation of the order
5.3.a) Validation of the delivery method
You will have to confirm your delivery method and on the other hand completing the delivery information necessary for the good shipment of your order: country of shipping, civility, first name, name, telephone delivery address (or the store to which You want to withdraw your order, if the selected delivery country has stores offering this service - see the following article "8.1 Delivery and withdrawal area").
When validating the delivery mode, you will be possible for a gift order to include an accompanying card and an invoice without price.
Once this step is complete, click "Enter payment information".
5.3.b) Validation of the means of payment and payment of the order
You can resume your delivery address as billing address or enter another. You will then be invited to select a payment method and enter the related information.
You must check the accuracy of your selection before confirming your order. If all efforts are made to ensure that the color and pattern of products whose photos are displayed on the site are loyal to the original products, variations can intervene, in particular because of the technical limitations of color rendering on your computer equipment. Therefore, SAS Petrusse can not be held responsible for errors or non-substantial inaccuracies of the photographs or graphic representations of the products on the site www.petrusse.com. In case of questions about the products, you can naturally contact our sales team either by email at the addressHello@ Petrusse.com, by phone +33 (0) 5 56 31 74 74.
For more information on payment terms (currency, accepted payment methods, etc.), please refer to the article below "6. Price -Moan of payment accepted".
Petrusse reserves the right not to accept an order from a customer with whom it is in dispute for an earlier order, or if Petrusse reasonably believes that this client has violated these general conditions or that he has engaged in a fraudulent activity, or for any other legitimate reason.
5.3.c) Confirmation of the order
A summary of your order will then be sent to you by e-mail. The acknowledgment of receipt will include the total amount of the order, the information relating to the cost and delivery time, the essential characteristics, the quantity and the price of the products purchased.
We advise you to keep this acknowledgment of receipt on paper or electronic support.
- Prices - Accepted Payment Means
The prices of the products are indicated in euros, all taxes included. Apart from the refund cases made in the context of the exercise of the right of withdrawal or for lack of conformity and hidden defects, Petrusse will not reimburse the VAT applied to the purchases made on the site (even in the case where the buyer , after receipt, re-pubes the products for a third country to the European Union).
Petrusse reserves the right to modify at any time and without notice the prices of the products offered on the site. The products are charged on the basis of the tariffs posted on the site at the time of the award of your order, subject to availability of the products ordered at this time.
All orders are payable in euros and must be settled immediately at the time of passing your order. In case of unavailability of certain ordered products (see Article 3 "Availability of Products"), only the price and transport costs relating to the products available shall be debited.
6.2. Means of payment accepted
6.2.a) payment by credit card or credit card
Credit cards and accepted bank cards are: Visa®, MasterCard®, American Express®. Bank card payments are authenticated and secure thanks to the Secure 3D system. This device is also known as "Verified by Visa®", "MasterCard® SecureCode" or "American Express SafeKey®". When paying, the Bank requests personal information to the user in order to verify the identity of the carrier of the card and to validate the transaction.
How to pay with 3D Secure on Petrusse.com?
After the validation of your bank details (card number, expiry date and cryptogram), a new page will be displayed on which you will need to enter the personal information requested by your bank. This information can be:
- The answer to a personal question;
- A password that you have chosen beforehand;
- A code sent by SMS,
- Your date of birth ...
Once the code 3D Secure entered and validated by your bank, your order is finalized. You will then receive a confirmation e-mail.
Authentication is specific to each bank. For any questions regarding your Secure 3D code, we invite you to contact your bank directly.
The shipment of your order takes place only after verifying your payment method and receipt of the flow authorization of your card.
The flow of your account will intervene at the time of shipment of your order.
6.2.b) Payment by PayPal
We accept payments made through PayPal.
When you finish your order, if you choose the PayPal payment option, you will automatically be redirected to the PayPal platform. You will need to connect to your PayPal account. If you do not have a PayPal account, you can create one on this occasion. After validating your order with PayPal, you will be redirected to the Petrusse.com confirmation page.
6.2.c) Customer gift cards issued in store
Gift cards issued by Petrusse stores can be used to purchase products presented on the site.
The ordered products remain the property of SAS Petrusse until the complete collection of the price by SAS Petrusse.
On the other hand, you assume the risks (including loss, theft or deterioration) concerning the products delivered from the moment they are delivered to the address indicated during the order.
- Terms of delivery and withdrawal in store
8.1. Delivery and withdrawal area
8.1.a) Delivery to a mailing address
The products are shipped to the delivery address you specified during the order process.
8.1.b) Withdrawal in store Petrusse
You can withdraw in store with your order on the site. This service, offered to customers of the site, is currently offered only in our stores in France: 8 alleys of Tourny 33000 Bordeaux and 46 Boulevard Raspail 75007 Paris.
You will be able to designate another person for the withdrawal of your order in store (see "8.3 Delivery and withdrawal times").
8.2. Shipping cost
The amount of shipping costs is calculated based on the selected products, the total value of your order as well as the chosen delivery method.
Orders delivered in France are Franco de Port from 180 €. Orders delivered in France less than 180 € and for any amount outside metropolitan France will be increased by participation fees for the preparation and shipment of your order under the following conditions according to the destination:
- Free street withdrawal
- France: Colissimo Standard: 7 €
- France: Chronopost: 15 €
- Europe (up to 3 articles): Colissimo International: 20 €
- Europe: standard UPS: 20 €
- World: UPS Express: 70 €
- World (up to 3 items): Colissimo International: 35 €
8.3. Delivery and withdrawal times
The delivery times below run from the validation of your order.
8.3.a) Delivery to a mailing address
Your parcel is shipped within 2 working days.
The additional delivery times are those practiced by our carrier (2 to 8 days depending on the country of delivery). Petrusse can not be held responsible for the consequences due to a delivery delay by the carrier.
In addition, any defect or delivery delay greater than eight working days must be reported with our customer service as soon as possible. Any complaint formulated beyond thirty calendar days after the date of validation of your order will not be taken into account.
At the time of delivery, you must verify the compliance of the goods and indicate, if possible on the delivery note, in the form of handwritten reserves accompanied by your signature the possible anomalies observed (open package, damaged product, etc.). You must then contact customer service by email or by phone to keep it informed.
8.3.b) Removing in store
Except in particular case (personalization ...) and cases of force majeure, your products will be available for a withdrawal in a Petrusse store in France within two (2) business days.
In order to recover your order, please go to a seller when you arrive in the store, with:
- The e-mail informing you of the availability of your order (printed or on the screen of your phone);
- and your ID.
If you have chosen a withdrawal by another person, the latter will have to come to a seller with:
- The e-mail informing the availability of the order, which you will have beforehand;
- A written proxy on your part giving it the right to recover your order;
- a copy of his ID;
- and your ID.
You have fourteen (14) business days to recover your order from receiving the e-mail informing you of its store availability. Otherwise, SAS Petrusse reserves the right to reimburse the order.
- Delivery problems
Any default or delay of delivery, or the provision of your products in store, greater than the delivery times referred to in Article 8.3 must be reported to our Customer Service as soon as possible. Any complaint formulated beyond thirty (30) calendar days after the date of validation of your order will not be taken into account.
In case of non-compliance with the delivery time, you can cancel the command simply by e-mail at email@example.com or registered letter at the following address:
3 path of Cantau
33210 Langon, France
Petrusse will then be required to reimburse you all the sums paid, at the latest within thirty (30) days following the date of termination of the contract of sale. If you nevertheless receive the product after using this faculty, you will have to return it according to the return detailed rules in Article 11 below.
You must verify the compliance of the products at the time of delivery and indicate, if possible on the delivery note, in the form of handwritten reserves accompanied by your signature the possible anomalies observed (open package, damaged product etc.).
You must then contact the customer service by e-mail, at firstname.lastname@example.org or by phone at +33 (0) 5 56 31 74 74, Monday to Friday (excluding holidays), from 10h to 18h . In the case of non-compliance of the products purchased or if they do not satisfy you, you can return them or request the exchange or refund under the conditions laid down in Articles 10 "Right of withdrawal" and 11 "modalities of return , exchange and refund ".
- Right to retract
10.1. Right and withdrawal period
Except for personalized products at your request, you have a legal retracted right that you may exercise under the conditions laid down in Articles L221-18 and L221-20 of the Consumer Code, if you meet the conditions laid down by these provisions, without having to justify reasons and without having to pay penalties.
The general return policy (for request for reimbursement or exchange) of SAS Petrusse allows you to retract within fourteen days from the date of delivery of the products, without having to justify reasons and without having to pay penalty. After this period, you will no longer be able to exercise your right of withdrawal.
10.2. Terms of exercise of the right of withdrawal
We offer you the ability to complete and forward your online withdrawal by logging into your customer account. You will then receive a confirmation of your withdrawal by email without delay.
You can also, before the expiry of the 14-day retraction time mentioned above, send any other declaration devoid of ambiguity expressing your desire to retract to the following address:
3 path of Cantau
33210 Langon, France
If desired, the customer can use the withdrawal form template available as an appendix of these Terms and Conditions.
10.3. Consequence of the right of withdrawal
As part of the exercise of the right of withdrawal or in the event of non-compliance of the product, you may return the purchased product (s) by requesting the exchange or reimbursement under the conditions described in the Article 11 below.
- Modalities of return, exchange, and refund
11.1. At the Petrusse.com website
11.1.a) Return procedure
You have the possibility to return or exchange any ordered product * on the Petrusse.com site which does not meet your expectations within 14 days of the date of delivery, under the following conditions: the products must be returned Accompanied by their purchase invoice, or a copy in case of partial return, in their state and in the original packaging at the following address: Petrusse - Online sales service - 3 path of Cantau - 33210 Langon
* Excluding promotional products comprising the mention * nor resumed or exchanged.
Petrusse will not be responsible in case of loss, sending to a bad address or delay delivery of a product that you want to return to the Petrusse.com site, as the transport risks you choose and that you Initiate rest on you alone.
The repayment of the items is made no later than 30 days after receipt of the package via the same payment method that the one used to place your order.
Only the return fee will be charged except in case of defective items for which an exchange will be made.
If present, we do not offer refunds, even partial, but an exchange or a gift card can be made.
11.2. With Petrusse stores
Any product, purchased or received as a gift from the site, delivered to you or withdrawn in store, can be exchanged or to be the subject of a gift card valid six months in the Stores Petrusse in the fourteen calendar days following the Delivery date, under the following conditions:
- The products rendered or returned must be in their original state and packaging;
- The products rendered or returned must be accompanied by their purchase invoice or copy in case of partial return. The list of Petrusse stores offering the exchange is accessible to the following address:https://petrusse.com/pages/boutique-petrusse
- The transportation costs of the first order of a product purchased on the site are not refunded when returning the product.
- Legal guarantees
The products sold by SAS Petrusse are subject to the legal guarantee requirements provided for in Articles L217-4 to L217-14 of the Consumer Code and by Articles 1641 to 1648 of the Civil Code, excluding all other guarantees.
- After sales service
Any technically repairable product benefits from a after-sales service. For any repairs, we thank you for contacting our customer service at email@example.com.
- Limitation of responsibility
In no case may the responsibility of SAS Petrusse can not be initiated for any damage that would not result from a breach of Petrusse SAS to one of its obligations.
- Applicable law - litigation
These general conditions of sale are governed and interpreted in accordance with French law without taking into account the principles of conflict of laws. In the event that a dispute arises from this contractual relationship, the parties undertake before any judicial action to seek an amicable solution. The parties agree that any litigation born of this contract falls within the exclusive jurisdiction of the courts of Bordeaux (France).
ANNEX : Form template Type of withdrawal
If you wish to assert your right of withdrawal - in compliance with the conditions set out in Article 9, you have the option to use the form below:
For the attention of: Petrusse - Return Service - 3 Chemin de Cantau - 33210 Langon- France.
I shall notify you by the present my retraction of the contract on the sale of the property or the following goods:
- Name (s) and reference (s) of (s) Article (s):
- Commanded (s):
- Receipt (s):
- Order number :
Customer name at the origin of the command:
Customer address at the origin of the order:
Signature of the client in case of notification of this paper form: